We are happy to offer you an exchange within 14 days of purchase. Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange.

According to the legislation of Ukraine, jewelry is included in the list of goods that are NOT subject to return and exchange: "Jewelry of proper quality, specified in the list of non-food goods, approved by Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172, is not subject to return and exchange."


To qualify for an exchange: 

* Items must be in their original condition without signs of wear or damage

* Items returned by mail must be in all original packaging (tags, box included)

Please request a return by emailing mysilverstories@gmail.com with your name, order number and reason for returning the item(s).

The item(s) must be packed securely in the packaging in which you have received it. We are not liable to refund you if the jewellery item is returned to us broken. please enclose any additional items (jewellery box, promotional items). 

The credit card or paypal account used for the original purchase will be credited with the original price within 30 days or your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you.

For all exchanges, except where the item is faulty, you will be required to arrange and pay for the return of the products. We cannot accept responsibility for any parcels lost in transit.

Please note we are unable to offer an exchange on items without a proof of purchase.